Many areas are mandating a 'cloud first' policy for information technology infrastructures. The article is a case study of the decision to outsource and its consequences. Some highlights:
- data held in archives must be expected to be both preserved and accessible beyond the commercial lifespan of any current technology or service provider.
- an approach to addressing serious risks (such as loss, destruction or corruption of data) that is based purely on financial reasons is not acceptable; it does not take into account the preservation and custodial role of archives;
- there must be an explicit provision made for pre-defined exit strategies as well as effective monitoring and audit procedures
- tensions between the information management and information technology perspectives. From the IT perspective the information managers were perceived as crossing boundaries into areas which were not of their concern.
- funding model. This change was a consequence of moving from the purchase of equipment for storage for use in house, to the provision of storage as a service.