How Do Users Search and Discover? Christine Stohn. Ex Libris. May 2015.
This paper describes the findings of a recent Ex Libris user study and discusses how the conclusions apply to library discovery systems. The challenging goal for libraries is to enable libraries to bring together users, their research intent and needs, and the wealth of available information. Intelligence about users’ behavior, intent, and expectations in the context of the tasks that the users strive to accomplish is of key importance in endeavoring to achieve this goal. User studies are not the same as usability studies. The core functionality of a discovery system is search and find, but different users have different needs.
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