Interesting article about changing our institutions to encompass digital technology. Some quotes and notes:
- “digital” transformation is, at it’s most fundamental level, not about digital technologies, but about people, mindsets, relationships, and things.
- transforming our processes will deliver transformed products more effectively
- Delivering innovative (and even revolutionary) experiences is a lot easier to do from a position of knowing what you are (and aren’t) about.
- there’s still plenty of work to be done to thoughtfully tackle the big issue of digital transformation and become a postdigital institution, "one that has normalized and internalized digital technologies to an extent that they permeate the whole institution and how the institution works".
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