- The first step to a good records management program is simply identifying what a record is. E-mail servers and network drives get backed up to keep the business running. But a record is "something that you need to keep around for a set period of time, either for regulatory, legal or business reasons. Records encompass both structured information, like financial transactions ... and unstructured information, like financial spreadsheets."
- "while backup media may be in a continual state of being written and overwritten, records that must legally be retained often need to be stored on immutable, nonrewritable storage, and should be either very well-organized, very easily searched or both.
"At the end of the day, you have to have some sort of written policy around it."